[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”section” _builder_version=”4.27.8″ background_color=”#283371″ use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(40,51,113,0.71) 0%|rgba(40,51,113,0) 32%” background_color_gradient_overlays_image=”on” background_enable_image=”off” custom_padding=”70px||70px||true|false” custom_padding_tablet=”70px||70px||true|false” custom_padding_phone=”50px||50px||true|false” background_last_edited=”off|phone” background_enable_image_phone=”off” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row admin_label=”row” _builder_version=”4.27.8″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_heading title=”Frequently Asked Questions” title_last_edited=”off|phone” _builder_version=”4.27.9″ _module_preset=”default” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”55px” title_line_height=”1.2em” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”|0px||0px|false|false” custom_padding_last_edited=”on|phone” title_font_size_tablet=”40px” title_font_size_phone=”37px” title_font_size_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.8″ _module_preset=”default” background_color=”#FFFFFF” custom_padding=”||||false|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.22.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”What is Support at Home?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n
Support at Home is the Australian Government\u2019s aged care program designed to help older Australians live independently at home for longer. It provides access to approved care and support based on your individual needs.<\/p>\n
[\/et_pb_toggle][et_pb_toggle title=”How do I know if I\u2019m eligible for Support at Home?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n
Eligibility is determined through an aged care assessment.<\/a> Your assessment looks at your needs and circumstances and identifies the types of care and support you may be eligible to receive.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What areas does East Coast Care Connect service?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ hover_enabled=”0″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n East Coast Care Connect provides services across a growing range of communities in NSW and Queensland, including Newcastle, the Coffs Harbour Region, Northern Rivers, Tweed Heads, Gold Coast and Brisbane<\/strong>.<\/span><\/p>\n If you\u2019re unsure whether we provide support in your area, get in touch with our team<\/a> and we\u2019ll be happy to help.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Do I need to have funding before I contact East Coast Care Connect?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ hover_enabled=”0″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n No. You\u2019re welcome to contact us at any stage. If you\u2019re new to aged care or unsure about your funding, we can help you understand where to start and what your next steps may be.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I choose my own care provider?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n Yes. Once you have been approved for Support at Home services, you can research and choose a provider<\/a> that suits your needs and preferences.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What services can East Coast Care Connect provide?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n Depending on your assessed needs and available funding, we can provide a range of in-home and community-based support, including personal care, assistance with daily living, meals, transport, nursing, allied health, care management and home maintenance.<\/span><\/p>\n We\u2019ll work with you to understand the support you need and create an approach that fits naturally into your everyday life.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I choose when and how I receive support?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n We\u2019ll work with you to arrange your services around your needs, preferences, approved supports and available funding. Our aim is to make your care feel flexible, personal and easy to manage.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Will I have the same support worker?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n We aim to provide consistency wherever possible. We know that familiar faces and trusted relationships can make a real difference, so we take the time to understand who you feel comfortable with and what works best for you.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can my family or carer be involved?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n Absolutely. With your permission, we can involve family members, carers<\/a> or other important people in conversations about your care. You have the right to include someone you trust when making decisions about your support.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Will I need to contribute towards the cost of my care?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n This depends on the services you receive and your individual circumstances. Under Support at Home, some services are fully funded by the Australian Government while contributions may apply to others. Your contribution<\/a> can depend on the type of service and your income and assets assessment. We\u2019ll make sure applicable costs are explained before your services begin.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can I change providers if I\u2019m already receiving Support at Home?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n Yes. You can change your Support<\/a> at Home provider if you decide another provider is a better fit for you. If you\u2019re considering moving to East Coast Care Connect, get in touch and we can talk you through what\u2019s involved.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Can East Coast Care Connect support people with complex care needs?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n Yes, depending on your individual needs and circumstances. Our experienced team can support a range of care needs, including more complex requirements. We\u2019ll talk with you about the support you need and make sure we\u2019re the right fit before services begin.<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How do I get started?” open_toggle_text_color=”#283371″ open_toggle_background_color=”#EFFBFB” closed_toggle_background_color=”#EFFBFB” icon_color=”#283371″ toggle_icon=”P||divi||400″ use_icon_font_size=”on” icon_font_size=”23px” open_icon_color=”#283371″ open_use_icon_font_size=”on” open_icon_font_size=”23px” _builder_version=”4.27.9″ _module_preset=”default” title_text_color=”#283371″ title_level=”h4″ title_font_size=”20px” title_line_height=”1.3em” body_text_color=”#283371″ title_font_size_tablet=”20px” title_font_size_phone=”17px” title_font_size_last_edited=”on|desktop” border_width_all=”0px” border_color_all=”#283371″ global_colors_info=”{}”]<\/p>\n<\/h3>\n
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