Terms & Conditions

East Coast Care Connect Pty Ltd
ABN 91 666 942 052
Last updated: September 2026

1. About these Terms

These Website Terms & Conditions apply to your use of the East Coast Care Connect website.

The website is operated by East Coast Care Connect Pty Ltd (ECCC, we, us or our).

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.

2. Website information

The information provided on this website is intended to provide general information about ECCC, our services and aged care, disability and related support services.

We take reasonable care to keep website information accurate and current. However, services, eligibility requirements, government programs, funding arrangements and other information may change over time.

We do not guarantee that all information on the website is complete, current or suitable for your particular circumstances.

3. No medical or professional advice

Information provided on this website is general in nature and is not intended to constitute medical, clinical, legal, financial or other professional advice.

You should not rely on information on this website as a substitute for advice from an appropriately qualified professional.

If you require urgent medical assistance, contact an appropriate emergency or healthcare service.

4. Aged care and NDIS information

Information about aged care, the NDIS, government funding, eligibility and related programs is provided as general guidance only.

Eligibility, funding and service arrangements are determined by the relevant government bodies, registered providers and other organisations responsible for those programs.

ECCC does not guarantee that a person will be eligible for any particular government-funded service, funding level or program.

5. Enquiries and assessments

Submitting an enquiry, requesting a call or booking an assessment through this website does not automatically create a client relationship or guarantee that ECCC can provide a particular service.

Services are subject to factors including individual needs, eligibility, funding arrangements, service availability, location and any applicable service agreement.

Where ECCC agrees to provide services, those services may be subject to separate agreements, terms, consents and policies.

6. Third-party services and links

Our website may contain links to websites, information or services provided by third parties, including government agencies, healthcare organisations, aged care providers and other service providers.

These links are provided for convenience and information only.

Unless expressly stated otherwise, ECCC does not control or endorse third-party websites and is not responsible for their content, availability, security or privacy practices.

You should review the terms and privacy policies applicable to third-party websites you visit.

7. Intellectual property

Unless otherwise stated, the content of this website, including text, graphics, branding, logos, photographs, illustrations, design and other materials, is owned by or licensed to ECCC and is protected by applicable intellectual property laws.

You may view and use the website for personal and non-commercial purposes.

You must not reproduce, modify, distribute, publish, commercially exploit or otherwise use website content without our prior written permission, except where permitted by law.

8. Acceptable use

You must not use this website:

  • for any unlawful or fraudulent purpose
  • in a way that interferes with the operation or security of the website
  • to attempt to gain unauthorised access to the website, systems or information
  • to introduce malicious software, code or other harmful material
  • in a way that infringes the rights of ECCC or another person.

     

    9. Website availability

    We aim to keep the website available and functioning properly but cannot guarantee uninterrupted or error-free access.

    We may change, suspend or remove parts of the website at any time, including to perform maintenance, update information or modify our services.

    10. Liability

    To the extent permitted by law, ECCC is not responsible for loss or damage arising solely from reliance on general information published on this website or from circumstances outside our reasonable control.

    Nothing in these Terms & Conditions excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded or limited, including rights that may apply under the Australian Consumer Law.

    This last qualification is important. Businesses cannot use contractual terms to remove consumer guarantees that apply under Australian Consumer Law.

    11. Privacy

    Our collection and handling of personal information through this website is governed by our Privacy Policy.

    Please refer to the ECCC Privacy Policy for information about how we collect, use, disclose and protect personal information.

    12. Changes to these Terms

    We may update these Website Terms & Conditions from time to time.

    The current version will be available on our website and will show the date it was last updated.

    13. Governing law

    These Terms & Conditions are governed by the laws of New South Wales, Australia and applicable Commonwealth laws.

    14. Contact

    Questions regarding these Website Terms & Conditions can be directed to:

    East Coast Care Connect Pty Ltd
    ABN 91 666 942 052
    Phone: 1300 411 868
    Email: admin@eastcoastcareconnect.com.au